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Frequently asked Questions
01. Can I change my order?
Once the order has been placed, it cannot be changed online. If you want to change your order, please call 1.866.280.7620, and we will cancel if it has not yet been processed.
02. Can I exchange or return items to a Solstice store?
You may exchange an item at a Solstice store with your original receipt and government-issued ID for processing. To return an item, please bring your enclosed return document from your shipping package, and we will mail it for you to our ecommerce returns center for processing. Please allow 14 business days for receipt and processing of your returned merchandise. Upon approval, a credit will be issued in the original form of payment only.
03. When do I get my refund once I have returned an item?
Please allow 14 business days for receipt and processing of your returned merchandise. Upon approval, a credit will be issued in the original form of payment only.
04. If I have questions or concerns regarding my purchase, who should I speak to?
Please contact customer service at 1.866.280.7620 or firstname.lastname@example.org
05. How can I get defective parts or frames repaired?
We offer an extensive warranty policy to ensure complete satisfaction. Defective parts or frames can be repaired or replaced at no cost to you. Simply bring your sunglasses, accompanied by the original receipt to any Solstice Sunglass location. We will exchange or credit your account for another purchase if the item is no longer available.
06. How can I check my order status?
Information regarding the status of your order will be sent via email. If you have not received an order confirmation email shortly after placing your order, please check your spam filter. When your order ships, you will receive a confirmation email with tracking information. If you do not receive your order within 5-7 days, please contact customer service at 1.866.280.7620 or email@example.com